Einstein & Friends

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At Einstein & Friends, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help!

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Returns

📦 You may return unused and unopened items within 30 days of delivery for a refund or exchange.
✔️ Items must be in their original packaging and in new condition.
✔️ Customers are responsible for return shipping costs unless the item is defective or incorrect.
✔️ A receipt or proof of purchase is required for all returns.

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Refunds

💳 Once we receive and inspect your return, we will notify you about the approval status.
✔️ Approved refunds will be processed within 5-7 business days to your original payment method.
✔️ Shipping fees are non-refundable, except in cases of defective or incorrect items.

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Exchanges

🔄 We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@einsteinandfriends.com

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Non-Returnable Items

🚫 Digital products, downloadable content, and gift cards cannot be returned or refunded.

How to Initiate a Return

📩 Contact us at info@einsteinandfriends.com with your order number and reason for return.
📦 We will provide return instructions and shipping details.

By placing an order, you agree to this Return & Refund Policy, which complies with Google Merchant Center guidelines.

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Digital Product Policy – Einstein & Friends

At Einstein & Friends, we provide high-quality digital products designed to inspire learning and creativity. Please read our policy carefully before making a purchase.

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Purchase & Access

✅ Once your purchase is complete, you will receive an instant download link via email or through your account dashboard.
✅ Ensure you provide a valid email address at checkout to receive access to your digital files.

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Refunds & Returns

🚫 All digital product sales are final. Due to the nature of digital downloads, we do not accept returns, refunds, or exchanges once a purchase has been completed.

⚠️ If you experience issues accessing your file or believe you received the wrong product, please contact our support team at info@einsteinandfriends.com, and we’ll be happy to assist you.

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Usage License & Restrictions

🔹 Personal Use Only – Purchased digital products are for individual use and cannot be resold, redistributed, or shared.
🔹 No Modifications for Resale – You may not alter, copy, or distribute any portion of our digital content for commercial use.
🔹 Intellectual Property – All digital files remain the property of Einstein & Friends and are protected by copyright laws.

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Technical Support

📩 If you encounter download issues, broken links, or need assistance accessing your product, please reach out to our support team at info@einsteinandfriends.com within 7 days of purchase.

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By purchasing a digital product from Einstein & Friends, you agree to the terms outlined in this Digital Product Policy.

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For further assistance, please reach out to our customer support team at info@einsteinandfriends.com! 

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